Do you maintain a "waiting list" for SOLD OUT tours/events?

It will be noted under each sold out tour/event if there is a waiting list.  If so, please contact us at info@TourSignUp.com or call us at 215-625-7980 to inquire.


I never received my confirmation. Now what?

Not a problem! Some company e-mail systems block our automatic confirmation program. 1) check your "junk mail" or "spam" mail box. 2) Feel free to call us at 215-625-7980 or write to us at info@TourSignUp.com. Just give us your first and last name and we'll gladly fire-off another confirmation to you!


Where do I pick up my tour/event tickets?

We do NOT issue ticket(s) -- it's one way we try to be environmentally conscious. For your own comfort level, your receipt from your online purchase will serve as your ticket(s), however it is not necessary to have. Youre NAME will be on the TOUR LIST when you check-in for boarding at the departure location.


Where do I check-in? Where will the tours/events depart from and return to?

** Check-in begins 30 minutes prior to the set departure time **  

THE TOURS DEPART FROM TWO DIFFERENT LOCATIONS:

Phila Lights by Night (Thur. Sept 7) and Phila Old & New (Fri. Sept 8) depart from the Phila Downtown Marriott Lobby (near FedEx Office store). 

Historic Philadelphia (Wed. Sept 6)departs from the Independence Visitor Center -- 6th & Market Streets -- from the front entrance on Market St.

Please arrive no later than 10 minutes prior to the scheduled departure time to check-in as tours may depart early if all guests have arrived. All tours will depart on time - there will be no refunds for missed tours due to late arrival.  If you cannot find the check-in location, call our manager-on-duty at 267-847-2673.


How will I know if I am confirmed for a tour/event that I signed up for?

You will receive an e-mail confirmation. Please KEEP THIS CONFIRMATION as your ticket! If you cannot find it, relax ... your NAME will be on the TOUR LIST when you board. Many company e-mail systems block our automatic confirmation program. 1) check your "junk mail" or "spam" mail box. 2) Feel free to write to us at info@toursignup.com. Just give us your first and last name and we'll gladly fire-off another confirmation OR confirm with you that you are on the list (remember, no paperwork is needed).


Why do you need my e-mail address?

We NEVER sell, rent or use your e-mail for any other purpose than sending your confirmation AND communicating any update about your selected tour(s)/event(s).


Why do you need my cell phone # ?

In case there are any last minute changes to tours, we would like to contact you via cell phone to be certain that you are aware OR we will *attempt* to call if we cannot find you at departure time.


What is the tour/event cancellation policy?

Please see our full cancellation policy at http://toursignup.com/cancellation_policy or follow the link at the bottom of this page.