Do you maintain a "waiting list" for SOLD OUT tours/events?

It will be noted under each sold out tour/event if there is a waiting list.  If so, please contact us at info@TourSignUp.com be added to the wait list.


I never received my confirmation. Now what?

Not a problem! Some company e-mail systems block our automatic confirmation program. 1) check your "junk mail" or "spam" mail box. 2) Feel free to jot us a quick note at info@TourSignUp.com. Just give us your first and last name and we'll gladly fire-off another confirmation to you!


Where do I pick up my tour/event tickets?

We do NOT issue ticket(s) -- it's one way we try to be environmentally conscious. For your own comfort level, your receipt from your online purchase will serve as your ticket(s), however it is not necessary to have. Youre NAME will be on the TOUR LIST when you check-in for boarding at the departure location.


Where do I check-in? Where will the tours/events depart from and return to?

See TOUR DEPARTURE POINT link on the tour sales web site.  Please arrive no later than 10 minutes prior to the scheduled departure time to check-in as tours may depart early if all guests have arrived. All tours will depart on time - there will be no refunds for missed tours due to late arrival.  Check-in begins 30 minutes prior to the set departure time and all tours depart on time.


How will I know if I am confirmed for a tour/event that I signed up for?

You will receive an e-mail confirmation. Please KEEP THIS CONFIRMATION as your tour time and departure location reminder!  It is not necessary to have this for boarding -- the TICKET PURCHASER'S NAME will be on the TOUR LIST when you check-in. Many company e-mail systems block our automatic confirmation program. 1) check your "junk mail" or "spam" mail box. 2) Feel free to write to us at info@toursignup.com. Just give us your first and last name and we'll gladly fire-off another confirmation OR confirm with you that you are on the list (remember, no paperwork is needed).


Why do you need my e-mail address?

We NEVER sell, rent or use your e-mail for any other purpose than sending your confirmation AND communicating any update about your selected tour(s)/event(s).


Why do you need my cell phone # ?

In case there are any last minute changes to tours, we would like to contact you via cell phone to be certain that you are aware.

Will the tours happen in bad weather?

All tours/events are all-weather activities and will take place. We recommend that guests pack an umbrella and plastic ponchos will be distributed if the conditions are more than light rain.

In case of unsafe conditions (e.g. snow or ice) guests will be contacted with updates either to a delayed start or cancellation.

What is the tour/event cancellation policy?

Please see our full cancellation policy at http://toursignup.com/cancellation_policy or follow the link at the bottom of this page.